Recent Posts

SERVPRO of Brown County Is Ready to Help This Spring Storm Season

3/27/2020 (Permalink)

We entered Spring with an uncertainty of what’s to come due to the recent events rapidly changing around us.

One thing is for sure, the weather will continue to disrupt our lives in ways that may cause us to take immediate action. When those instances occur, it is best to be prepared for such cases in hopes of avoiding any further chaos.

Would your family be ready if the water levels were to become dangerously high around your residence? has a step-by-step process that your family can follow that allows everyone to get involved in planning for various storm situations. From receiving emergency alerts and warnings to having a shelter plan and evacuation route, is an excellent resource for the head of the household to the youngest member of the group.

Once everyone has a role to play in preparing for the unexpected, know that SERVPRO of Brown County is here to help when your home sustains structural damages. 

We make it our business to respond immediately if your property’s significantly been impacted by storms or natural disasters. Our trained technicians work quickly and efficiently to fix the problem and get your life back on track. If you need emergency clean up or restoration work anywhere in and around the Green Bay area, call us at (920) 434-8224.

SERVPRO Is Here to Help During This Time of Need

3/17/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Brown County at (920) 434-8224

SERVPRO of Brown County Specializes in Flooded Basement Cleanup and Restoration for Your Property

3/13/2020 (Permalink)

Spring has sprung into motion. The ground thawing process around the Brown County area is underway, leaving some residents concerned about flooding in and around their residence.

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored to the specific conditions. However, the overall water restoration process remains the same. SERVPRO uses the necessary steps below detail our restoration process for the typical water-damaged property.

Emergency Contact, Inspection and Damage Assessment, Water Removal/Water Extraction, Drying and Dehumidification, Cleaning and Repair, and Restoration.

Our SERVPRO of Brown County professionals must first identify the category and classification of water damage to ensure a precise way to restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

There are three types of water: clean, gray, and black.

Clean water is water that comes from your faucet or showerhead that you can drink safely. It is also considered rainwater or snowmelt. With water damage to your home, it can come from a broken water line, a busted toilet tank, a leaky washer, refrigerator, rain or snowmelt entering into your home or basement.

Gray water is water that may contain chemicals or contaminants that may be harmful to your health. Gray water can come from the shower and sink drains, the washer drain, the dishwasher drain, and aquariums. Gray water can cause even more damage than clean water and can evolve into black water within 48 hours, causing even further damage and health risks. 

Black water is contaminated water from floodwaters and sewage waters. Blackwater can come from a flooded river or a backed-up toilet or a backed-up sewage line in your home. Black water can contain all types of harmful contaminants like bacteria, mold, and viruses that can be extremely harmful to humans. This particular type of water is known to cause diseases and illnesses like cholera, hepatitis, and norovirus.

If your home or business suffers water or flooding damage, you need to take immediate steps to dry out the property as quickly as possible. Even with clean water, if you do not completely dry the areas that were damaged, the clean water can soon turn into gray water, which can turn into black water just as quickly. 

At SERVPRO of Brown County, our technicians know how to appropriately oversee each water category and classification that takes place in your home or business. It is our mission to ensure your property is appropriately extract the water, dried, clean as if the water damage never transpired. Call us at (920) 434-8224.

We are here for you 24 hours a day, 7 days a week to answer the call should you need our assistance.

Is Your Commercial Property at a Higher Risk of Flooding?

3/6/2020 (Permalink)

The recent warmer temperatures we've been experiencing this week serve as a gentle reminder to Brown County residents that Spring is just around the corner. Those tall mounds of snow strategically piled across the parking lots throughout the winter months will soon begin to melt at an even faster rate. A high level of unwelcome water could affect how the traffic flows into and out of your Green Bay business, possibly leaving a severe dent in your day-to-day establishment's profits.

The probability of flooding in the vicinity or inside of your building greatly increases during the snow melting phase.

Did you know there are three categories of flooding?

Fluvial floods (river floods)

  • A fluvial, or river flood occurs when the water level in a river, lake, or stream rises and overflows onto the surrounding banks, shores, and neighboring land. The water level rise could be due to excessive rain or snowmelt.

Pluvial floods (flash floods and surface water)

  • A pluvial flood occurs when an extreme rainfall event creates a flood independent of an overflowing water body. 

Coastal flood (storm surge)

  • Coastal flooding is the inundation of land areas along the coast by seawater. Common causes of coastal flooding are extreme windstorm events occurring at the same time as the high tide (storm surge), and tsunamis.

The Green Bay area tends to be affected mainly by fluvial and pluvial flooding. Chances are, you already researched to know whether your property is subjected to flooding. If not, FEMA provides a local flood map. Visit FEMA's Flood Map Service Center or by contacting your city or county government. Note: Flooding can occur outside of high-risk flood areas on the flood map. Learn more at

Business owners have enough to worry about daily. There are a few ways to put your mind more at ease about any future flooding situations with the following suggestions from

  • Learn the base flood elevation (BFE) for your property and determine whether the elevation of your building's lowest floor is above or below the BFE.
  • Purchase flood insurance, especially if you find you are in or near a high-risk flood zone (Special Flood Hazard Area). Flood insurance is provided through the federal National Flood Insurance Program (NFIP) and can be purchased through private insurance agents and companies.
  • Use flood-resistant materials where possible, including floor coverings, wall coverings, and wall insulation. Most flood-resistant materials can withstand direct contact with water for at least 72 hours without being significantly damaged.
  • Check downspouts by ensuring they funnel water away from the building to prevent rainwater from accumulating near the building's perimeter.

If your business experiences a water-related loss, SERVPRO of Brown County is ready to answer the call. Our technicians strive to be your heroes when unwanted water strikes, drying your property, and cleaning it up as quickly and efficiently as possible. 

We have technicians on call 24 hours a day, 7 days a week, ready to go into action when they are needed. Call us any time at (920) 434-8224.

In the News: March Is Proclaimed #RedCrossMonth

3/5/2020 (Permalink)

The Aftermath of any natural disaster can leave your family seeking emergency assistance from local or national organizations equipped to handle catastrophic matters.

One well known humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States is the American Red Cross.

When disasters strike anywhere in the nation, you can almost always count on the fact volunteers from the American Red Cross will mobilize in that distressed area to help with recovery.

Did You Know:

  • The American Red Cross is a charitable organization, not a government agency. It depends on volunteers and the generosity of people like you to perform our mission.
  • An average of 90 cents of every dollar the American Red Cross spends is invested in delivering care and comfort to those in need. 
  • The American Red Cross is part of the world's largest volunteer network found in 187 counties.

With the recent tornadoes that hit the central, southeastern parts of the U.S. earlier this week, our team at SERVPRO of Brown County would like to send our thoughts out to the people affected by those devastating storms.

We would also like to acknowledge that March is proclaimed as "Red Cross Month."

President Franklin D. Roosevelt put forth the first proclamation in 1943 as a way for people to rededicate themselves to the splendid aims and activities of the Red Cross.

Every year since then, the president of the United States proclaims March "Red Cross Month." It's a great way to honor and celebrate the everyday heroes who help us fulfill our mission than to use this month to honor and celebrate them.

For more information on the Red Cross and how you can get involved, you can visit

SERVPRO of Brown County Offers 24 Hour Emergency Water Damage Service

2/24/2020 (Permalink)

Our SERVPRO green floor dryer is working on drying the beige carpeting in this home with water damage SERVPRO of Brown County provides 24-hour fire and water damage restoration service in Green Bay and the surrounding areas.

SERVPRO of Brown County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Brown County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Brown County

SERVPRO of Brown County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Do not hesitate to give us a call with any questions you may have or for our emergency services at (920) 434-8224.

3 Proven Tips on How to Keep Your Apartment Warmer This Winter

2/21/2020 (Permalink)

Another winter is upon us in the Brown County area which means keeping as warm as possible during those blistery days.

If this happens to be your first winter in your apartment, you might not realize what you are up against. Your responsibilities as a tenant could vary based on your rental agreement. Most landlords or property managers require notification in a prompt manner will allow enough time to perform the appropriate maintenance to ensure your residence remains heated throughout the colder months.

The following things you should observe as soon as the temps begin to drop are:

Test out your heating systems

Having your heating system be in working order before the cold weather hits is instrumental in preparing your apartment for the winter. Whether you have baseboard heating from a boiler or central heating through vents, you need to ensure they are in fact working. This is as easy as testing it for a day or even a few hours to ensure it is successfully heating your apartment. If they aren’t working or not working as good as they should be, you need to speak to your landlord or property manager ASAP to make sure it is fixed before the really cold weather hits and you are left with no heat. While you won’t have to pay for the fixes, it can still be quite annoying to deal with the repair process.


These are infamous for allowing cold air into your apartment. If your windows are inviting air to seep in, heating your apartment will become very difficult. Doing a close-up inspection on your windows will conclude if there are any unwelcome drafts. Maintenance may require something as minor as a new seal or lead to a new window in place of the current one. The earlier you address this issue could end up saving you and your landlord money in the long run.

Cold Walls, Floors and Ceilings

Do the touch test. The interior ceilings, walls and floors in your home should feel warm and dry. When drywall and paneling inside an apartment feels damp or cold, there is not enough insulation. Alternatively, when touching an exterior wall, it should feel cold because insulation is keeping warm air inside a home. Also, keep an eye out for higher than usual energy bills. That is a good indicator there is an even bigger issue that you will need the landlord or property managers involvement on.  

Our team at SERVPRO of Brown County hope you stay warm this winter. If your property manager or landlord where to ever mention they’re looking for a reliable restoration company, please consider mentioning our franchise to them.  

Our technicians are available 24 hours a day, 7 days a week. They are highly trained and ready to take on any project to get any property back in order.  We also have the SERVPRO network and resources to handle even the largest jobs imaginable.

We are located in the Green Bay area to be able to conveniently assist our customers in the surrounding areas better. The best number to reach us at is, (920) 434-8224.

SERVPRO of Brown County Offers Emergency Board Up and Tarp Services for Your Commercial Properties

2/19/2020 (Permalink)

As a business owner, you are aware of the various circumstances that could unexpectedly affect how your company goes about doing its day-to-day routine. In the winter months, two potential hazard factors could arise in the place of work: fires and storm damage.

A common workplace fire threat is the frequent use of space heaters being utilized by employees as the temperatures drop outdoors. Chances are those portable heated sources sit near a highly flammable item or, worse, accidentally left on after hours. 

The other threat to your work environment would be weather-related. Mother nature unleashing her fury with damaging winds or substantial amounts of snowfall could leave your commercial property with extensive damages to its buildings' structure and vulnerable to the outdoor elements.

If either of these unfortunate incidents was to occur, you want your commercial property to have someone that is both prompt and knowledgeable in emergency board up and tarping practices.

Our team at SERVPRO of Brown County is ready to step in to assist your business by offering our services. In most instances, within an hour of being contacted, we will be out to the area where the destruction struck your building. 

Why is it important to board up or tarp your business after a disaster?

  • Protection from the Elements - During a human-made or natural disaster, your business can take quite a beating from high winds, torrential rain, and debris. Broken windows, damaged roofs, and walls can let in rain, snow, and wind to cause more damage to your interior and its contents. Water buildup, especially as the snow melts, could ruin flooring and carpet as well as destroy electronics. Mold starts growing within just a few days, creating even more damage.
  • Protection from Wildlife - All it takes is a small broken window for unwanted guests to enter into your premises. Dogs, raccoons, rats, and other pests can wreak havoc inside a building. Not only will they track dirt everywhere, but they'll tear up furnishings, urinate and defecate all over the place.
  • Protection from Vandals – As if you didn't need any more issues as a business owner, the fact of the matter is people will find the most suitable time to take advantage of your current situation. Someone could easily vandalize your establishment or to go as far as to steal whatever they can lay their hands on from electronics, money, and other essential items of great value. 

If you find yourself in need of emergency board-up services in the Green Bay or surrounding areas, our highly trained professionals at SERVPRO of Brown County will arrive quickly with all the necessary equipment to stabilize and protect your business structure. We also have experience with handling damages on larger scales of commercial properties. 

Give us a call with questions or to have our immediate services at (920) 434-8224.

Winter Weather: What do You Know About Recovering Damages to Your Residence?

2/13/2020 (Permalink)

The Green Bay area has received a relatively decent amount of snow over the past few months. As we make our way through February, the temperatures continue to drop in the early morning and late evening hours making some residents rethink if their property is capable of withstanding any of unexpected shifts in weather.

It may be necessary for some homeowners to take extra precautionary measures during the upcoming wintry weather months, especially when the temperatures plummet, and the amount of snow continues to accumulate on the home's structure.

With that in mind, it is easy to assume if your residence has homeowner's insurance; the burden on any climate hardship to your house is not an issue you have to spring into action over. In most cases, you would call in the storm-related incident in for a claim, and the rest would be taken care of with little or no effort on your end.

But what is your responsibility as the property holder? How about if your neighbor's tree breaks then fall on your house due to heavy snow or strong wind?

Here is a short quiz by the American Property Casualty Insurance Association (APCIA) to test your storm knowledge.  

1) Homeowners insurance generally covers damage caused by wind, snow, severe cold and freezing rain.



2) If my neighbor's tree falls and damages my home, my neighbor's homeowner's insurance will pay for the damage.



3) Winter storms are an inconvenience, but they rarely result in significant property damage.



4) I don't have to worry about flooding in the winter, and if it did occur, my homeowner's insurance covers damage caused by floods.



4) Nearly half of all home heating fires occur in Dec., Jan., and Feb.



How do you think you did on this quiz? Check at the end of this blog post to see if you were able to come up with all the correct answers.

A few more suggestions to help your household be storm ready are:

  • Prepare an emergency travel kit for your car and/or home.
  • Keep gutters clear and remove ice and snow from the driveway and sidewalk.
  • Ensure attic and pipes have proper insulation.
  • Get into contact with your insurance agent or company to review and understand your coverage.
  • Trim tree and branches.
  • Update your home inventory of personal possessions.
  • Made sure your heating system and chimney have been cleaned and inspected.

At SERVPRO of Brown County we make it our priority to respond to storm damage immediately. If your property’s been hurt by a storm or natural disaster, we will work quickly and efficiently to fix the problem and get your life back on track. Call us today at (920) 434-8224.

Our team has the training and expertise to help make it “Like it never even happened.”


  • True - Standard homeowners’ policies generally provide coverage for damage caused by wind, snow, severe cold and freezing rain. It is a good idea for homeowners to call their insurance company or agent at least once a year to review their policy and discuss coverage questions.
  • False - Generally speaking, your homeowner’s insurance coverage will pay for the damage to your home or other insured property if your neighbor's tree falls on your property.
  • False - Winter storms can cause significant damage for motorists and homeowners. Last year winter storms caused $3.5 billion in insured losses. They are the third largest source of catastrophic losses, behind tornadoes and tropical storms.
  • False - Flooding can happen during any season. Winter can produce flooding, particularly due to snow melting and ice jams. It is important to understand that flood damage is not covered by the standard homeowner’s insurance policy. Flood coverage must be purchased through a separate policy administered by the National Flood Insurance Program. Homeowners should consider purchasing a separate flood policy.
  • True - Fire officials and insurers recommend keeping anything that can burn at least 3 feet away from heating equipment. Nearly half of all home heating fires occur in Dec., Jan., and Feb.

SERVPRO of Brown County Is Knowledgeable and Reliable on Issues With Mold

2/12/2020 (Permalink)

Last month our SERVPRO of Brown County franchise hosted a Continuing Education Course for our area Insurance Adjusters, Agents, and Property Managers to obtain their CE requirements. 

Every state has its license renewal and continuing education requirements. Although some states give professionals with more experience more flexibility after an extended period in the insurance industry, other states require a certain number of continuing education hours before the renewal of the license. 

The most typical requirement is 24 hours of continuing education, with three of the 24 hours of ethics. 

In the case of Wisconsin, renewal requires 24 hours of CE (including 3 in Ethics), the licenses are to be renewed every two years on the last day of the licensee's month of birth, excess CE credit hours are not to be carried over to subsequent license renewal periods, and the courses cannot be repeated for credit within one renewal period.

Although it was not a requirement, the marketing team and owners were in attendance as the instructor educated attendees on Understanding Mold in the Restoration Industry. 

After listening to the facilitator share intriguing facts on mold, we wanted to see where everyone else's knowledge was on the matter.

Here are a few questions courtesy of the Environmental Protection Agency (EPA):

Question 1: Mold spores are usually found in indoor air. 

  1. True 
  2. False

Question 2: The most important factor influencing mold growth indoors is: 

  1. Temperature 
  2. Light 
  3. Moisture or water 
  4. Organic matter 

Question 3: Molds can grow in cold places. 

  1. True 
  2. False 

Question 4: Dead mold is allergenic. 

  1. True 
  2. False 

Question 5: All mold is black. 

  1. True 
  2. False 

To see if you are an expert on mold, check your answers against the EPA's at the end of this post.

If you ever find yourself questioning an unexpected mold situation in your residence or commercial property, SERVPRO of Brown County is here to address any of those concerns you may have. Our team is prepared to find the mold quickly and clean it up as effectively and efficiently as possible. Your health and wellbeing are of utmost importance to us. We have the expertise and equipment to ensure any mold remediation job is done right.

For your convenience, we are here for you 24 hours a day, 7 days a week to answer the call should you need our assistance. Our franchise contact phone number is, (920) 434- 8224.


Question 1: Answer:" A" TRUE 

Mold spores are ubiquitous; they are found both indoors and outdoors. Mold spores cannot be eliminated from indoor environments. 

Question 2: Answer: "C" Moisture and water 

To grow indoors, mold needs moisture and food. Moisture is the most important factor influencing mold growth indoors. Controlling indoor moisture helps limit mold growth. 

Question 3: Answer: "A" TRUE 

In most cases, temperature is not an issue; some molds grow in warm areas, while others prefer cool locations such as bread stored in a refrigerator. 

Question 4: Answer: "A" TRUE 

Mold does not have to be alive to cause an allergic reaction. Dead or alive, mold can cause allergic reactions in some people. 

Question 5: Answer: "B" FALSE 

Molds come in many colors including white. "Black mold" is not a species or specific kind of mold, and neither is "toxic mold."