What our Customers say...


I just want to take the time to express how completely satisfied I am with your staff from start to finish. I was out of state when the hot water heater completely blew in my basement. My son just happened to stop by and found the basement flooded. We immediately called SERVPRO, after hours, and within an hour the clean up crew was at my house with everything they needed to drain the water from the rooms and dry up all remaining water. I received several telephone calls from your staff keeping me apprised of what was taking place. I have never been on the receiving end of such prompt and professional service in my life. I thank all of you at SERVPRO.

Customer strongly agreed that SERVPRO's staff was courteous, polite and helpful. Staff clearly explained the cleaning and restoration process. Customer was satisfied with the service and would recommend to family and friends.

Every person that I dealt with was very friendly and professional!

Very satisfied with service I was provided. 

Very polite staff. Thank you for doing a nice job!

Very pleased with your professional service.

Very please with the company and employees.

Prompt, friendly, and flexible!

Thank you Luke for answering all of my questions. 

Your prompt service was greatly appreciated!

Thanks for all of your assistance this past year! It was much appreciated.

Thank you for all your hard work during this stressful time.

Great Job - Thanks a bunch for the excellent service!

We were very impressed with every team that came out. Each team was professional and courteous. Both Alyssa and Becky in the office gave us confidence and kindness that will never be forgotten. 

Sue and Kayla were great to work with, very informative and kept us updated on the progress of the project. Felt very comfortable knowing they were here and they helped make the progress more manageable. 

Everything is excellent!!! Great job. So helpful.

I work in insurance and they are very helpful and friendly to work with in all aspects.

SERVPRO always so friendly and they do the job right the first time. Trevor very helpful.

Amazing service and quality of work. Our suite was flooded from above and SERVPRO was quick, responsive and professional!!! Great service from start to finish!!

I refer my clients to SERVPRO for disaster recovery. Very professional company that gets the job done right. I'd highly recommend Jim Knopf from SERVPRO.

A great company with great employees!!!

Continue with your quality work.

We had a sewer back-up on the Sat before Christmas,. I called SERVPRO at 8 am Sunday morning. Brandon and Trevor arrived around 10. They did a wonderful job cleaning up our mess. The day after Christmas Trevor and Angel came back to finish drying everything. We are so thankful we did not have to wait because of the Holidays. I would highly recommend SERVPRO.

Such a blessing to us with our pipe bursting. Everyone is great and so kind! It is such a humbling experience! Thank you, SERVPRO!

Following a freak rainstorm and water intrusion through our windows, we immediately contacted SERVPRO to help with our wet carpeting, sheetrock and insulation. They were great and very professional. Every person on the job was efficient, polite and knowledgeable. They maintained communication with us through the entire process, letting us know when to expect the crew, what would be done and why they were doing it. Mike, you did a terrific job, thank you very much!

Ladies on site were FANTASTIC!

Impressed with how every worker conducted themselves. Very professional.

SERVPRO is an amazing company. I'm a loan officer for Finance of America and too many times a realtor comes across an issue that has to be cured prior to closing. SERVPRO has come to the rescue more times than I can count. Very efficient and affordable to our sellers. Call them today!

Amazing service! Thank you Bob, Sue and Scott!

They were all AMAZING and helpful during a very hard & emotional situation. Pay those people well, you have an amazing staff who represent you well!

Staff was patient, calm, reassuring, polite, professional, informative. A+!

Thank you for your professional expertise!

Good communication with me so I am pleased with good contact and updates...nice website and updates thereof.

SERVPRO's staff made a very challenging ordeal significantly easier to handle! Well done.

Timely and friendly!

Angel was great and informative and professional!

Thanks for great service!

Great service and result.

"Brandon was extremely polite, courteous, knowledgeable and informative!"

"This experience was fast, easy and professional. Thank you!!! I will highly recommend your business!"

"SERVPRO did an outstanding job as far as keeping me informed on what they were doing. They are great people to work with, especially in a situation which is very stressful. Thank you!! Keep up the good work!!"

We needed some mold removed from our attic that was found during a home inspection. The buyers realtor came in with a mold specialist and I called SERVPRO. The difference in the two quotes was amazing, SERVPRO provided details of what they were doing and what products they were using. Luke was our project manager. He was easy to get a hold of and very knowledgeable. From start to finish he was great to work with. They have a real person that answers the phone! Beki is very friendly and knowledgeable as well. The servicemen on the job were very professional, which can be hard to find. We got in the schedule right away and the job was done quickly. I highly recommend this company.

They did a great job!

I was very happy with the professionalism and inspection.

Thank you for the great cleanup job in my basement. Even though it cost more than anticipated (it was a mess!), there wasn't any way my family could have done it as we don't have the right equipment. A special thank you to Angel, Sue, Eleanor and Pete for all the good work they did. As much as I enjoyed their company, I hope I don't have to call on you soon or again!

I want to give special thanks to Bill, the project manager, and Sue, the crew chief, for their wonderful service.

Bill was the one who came out and did my assessment and got all the contractors to do the repair job. He always answered all my questions, always returned my calls promptly and professionally. He and the staff did a great job! Thanks.

Very happy with the service I received and professional staff over the 3+ days. Would highly recommend your company when disaster hits your home. All my questions were answered and process was explained in detail of what would be occurring with my restoration. Thank You!

All crew members were great. Mel was wonderful. Very helpful and knowledgeable. Very thorough.

This is the second time we have worked with SERVPRO of East and West Brown County and we were happy both times. We would definitely recommend the company to others.

Very professional personnel in all areas of cleanup, etc. Thank you!

We were very pleased with your services from the professionalism to the quality of the actual cleaning. It is very likely we will be returning to SERVPRO for carpet cleaning next year.

Great job on this phase of the project (drying the structure). Looking forward to the next phase of finish work to replace the damaged items.

Thanks so much for the very good job and very good employees. Am finally getting things back to normal. Hope I don't ever need you again!

A big thank you to SERVPRO and all your crew. You did a wonderful job and we will certainly recommend you!!

Thanks to your crew. They were great getting me through this event.

I found the service and care High Quality - I have no further recommendations. I found all that came into my home compassionate and caring. Work ethics were fantastic. I felt I was in good hands - thank you.

Cannot thank you enough for the prompt help you provided in our home. Your crew was awesome!! Thanks again.

I could not be more pleased with the entire staff. Unbelievable work ethic and customer service!

Your team was prompt, knowledgeable, and friendly. It was good to work with them under not-so-great circumstances.

The team that we had work at our home was awesome!! The professionalism, promptness, and knowledge were above and beyond what we expected! They made us feel at ease. Hats off to your business!! Thank You Thank You Thank You 

This was the first time being involved in a matter life this and I was very upset about the mess. All the people that helped clean up the mess were awesome. I would recommend you to anyone who needs your services. Thank you all!

We have used SERVPRO multiple times in our facility and the results have always been fast and efficient and they take care of the situations professionally.

Exceptional service!

No recommendations.  They already do everything right!  Bob and the crew were awesome and did a great job.  Thanks to them we were able to save our wood floor.

Did a wonderful job!  Very personable, courteous, and were not pushy or negative in any way.  Made us feel at ease with our problems.

Every team member from the owner of the business to the manager and technicians were very helpful and considerate of my stressful situation.

We were very impressed with the personnel - their expertise, their understanding of our concerns, their patience with our many questions, and their thoroughness throughout the clean up process.  

I have been so happy with everything.  I have been telling everyone how SERVPRO has been my life saver.  Beki and Luke have gone above and beyond expectations.

Did a very nice job!  Thank you to Bob and his crew!

Excellent job.  Great staff!!!

SERVPRO was amazing!  They were very knowledgeable and professional and did a great job of relieving our anxiety in what looked like an overwhelming situation.  We cant say enough good things about Luke and his crew.

Very satisfied.  They turned a disaster into something we could handle.  Thank you.  Your people were awesome - real pros.

Overall, the   professional staff was courteous, knowledgeable and efficient.  Thank You!!

Very nice and on time and kept us well informed.

I was very happy with the professionalism and thorough inspection.

Very courteous and polite and explained their service well.

The prompt and timely manner of SERVPRO was exceptional.  We were very impressed with the overall service of SERVPRO.