Recent Why SERVPRO Posts


5/15/2020 (Permalink)

 Certified: SERVPRO Cleaned – a defensive cleaning program

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Brown County today at  [920-434-8224] for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.


WI Tornado and Severe Weather Awareness Week 2020

4/13/2020 (Permalink)

WI Tornado and Severe Weather Awareness Week!

The annual Tornado and Severe Weather Awareness Week starts today. Officials are encouraging everyone to prepare for the upcoming severe weather season. With being safe at home, there is no better time than right now to prepare our kids for natural disasters. Kids and teens should learn invaluable techniques to better equip them for a variety of severe weather disruptions.

Taking the proper precautionary steps to create an emergency plan could help reduce any occurrence of anxiety when such unexpected events transpire.

Taking the proper precautionary steps to formulate an emergency plan could help reduce any occurrence of anxiety when such unexpected events transpire.

Some helpful tips on how to prepare your children for natural disasters include:

  • Offer them facts on the typical weather developments for our region or emergencies that would generally involve first responders being dispatched.
  • Focus on types of hazards that could affect the home: a place to seek immediate shelter in the event a tornado develops or prompt evacuation as a result of a fire
  • Create then test out your family disaster plan. Just as your child practices fire drills at school, disaster drills at home are an excellent way to review what to do during a crisis. Model the exercise for your children and then have them participate either monthly or every few months to see if revisions should be made to your established plan.

Your families primary focus should be more on keeping everyone safe. Let the trained technicians at SERVPRO of Brown County take some of the worries off your hands by clearing out the damage to your residence. 

SERVPRO of Brown County offers:

Restoration work following storms or interior damage to your home is a cornerstone of the SERVPRO business. Give our trained technicians a call at, (920) 434-8224.

SERVPRO Is Here to Help During This Time of Need

3/17/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Brown County at (920) 434-8224

SERVPRO of Brown County Is Knowledgeable and Reliable on Issues With Mold

2/12/2020 (Permalink)

Last month our SERVPRO of Brown County franchise hosted a Continuing Education Course for our area Insurance Adjusters, Agents, and Property Managers to obtain their CE requirements. 

Every state has its license renewal and continuing education requirements. Although some states give professionals with more experience more flexibility after an extended period in the insurance industry, other states require a certain number of continuing education hours before the renewal of the license. 

The most typical requirement is 24 hours of continuing education, with three of the 24 hours of ethics. 

In the case of Wisconsin, renewal requires 24 hours of CE (including 3 in Ethics), the licenses are to be renewed every two years on the last day of the licensee's month of birth, excess CE credit hours are not to be carried over to subsequent license renewal periods, and the courses cannot be repeated for credit within one renewal period.

Although it was not a requirement, the marketing team and owners were in attendance as the instructor educated attendees on Understanding Mold in the Restoration Industry. 

After listening to the facilitator share intriguing facts on mold, we wanted to see where everyone else's knowledge was on the matter.

Here are a few questions courtesy of the Environmental Protection Agency (EPA):

Question 1: Mold spores are usually found in indoor air. 

  1. True 
  2. False

Question 2: The most important factor influencing mold growth indoors is: 

  1. Temperature 
  2. Light 
  3. Moisture or water 
  4. Organic matter 

Question 3: Molds can grow in cold places. 

  1. True 
  2. False 

Question 4: Dead mold is allergenic. 

  1. True 
  2. False 

Question 5: All mold is black. 

  1. True 
  2. False 

To see if you are an expert on mold, check your answers against the EPA's at the end of this post.

If you ever find yourself questioning an unexpected mold situation in your residence or commercial property, SERVPRO of Brown County is here to address any of those concerns you may have. Our team is prepared to find the mold quickly and clean it up as effectively and efficiently as possible. Your health and wellbeing are of utmost importance to us. We have the expertise and equipment to ensure any mold remediation job is done right.

For your convenience, we are here for you 24 hours a day, 7 days a week to answer the call should you need our assistance. Our franchise contact phone number is, (920) 434- 8224.


Question 1: Answer:" A" TRUE 

Mold spores are ubiquitous; they are found both indoors and outdoors. Mold spores cannot be eliminated from indoor environments. 

Question 2: Answer: "C" Moisture and water 

To grow indoors, mold needs moisture and food. Moisture is the most important factor influencing mold growth indoors. Controlling indoor moisture helps limit mold growth. 

Question 3: Answer: "A" TRUE 

In most cases, temperature is not an issue; some molds grow in warm areas, while others prefer cool locations such as bread stored in a refrigerator. 

Question 4: Answer: "A" TRUE 

Mold does not have to be alive to cause an allergic reaction. Dead or alive, mold can cause allergic reactions in some people. 

Question 5: Answer: "B" FALSE 

Molds come in many colors including white. "Black mold" is not a species or specific kind of mold, and neither is "toxic mold." 

Keeping Your Pets Safe in Natural Disasters and Everyday Emergencies

2/12/2020 (Permalink)

Our team at SERVPRO of Brown County want your loved ones, which for some people includes family pets, to remain safe during a natural disaster crisis. For some individuals, an abrupt evacuation may be required to sustain those secure measures.

From flooding or fires caused by violent storms, mapping out an emergency plan that is specially designed for your pets will help to make it easier for you or first responders to transfer your domesticated animals promptly safely.

Here are a few tips to help your family's pet have adequate arrangements during a disaster-stricken period:

  • Look to prepare ahead of time for a family member or friend to temporarily board your pets. Even ask if there's an area within their residence available for you to store the necessities your pet may require during their brief stay with them. 
  • If you're unable to leave your pet with a family member or friend, know which hotels and motels along your evacuation route will accept pets in an emergency. Call ahead for reservations if you know you may need to evacuate. Ask if no pet policies could be waived in a crisis.
  • Include your pets in evacuation drills so that they become used to entering and traveling in their carriers calmly.

For some reason you are unable to get to your pets safely, there are effective ways to help first responders locate them. Just like you would use a rescue sticker for the children in your home, the same can be applied for pets. You could order this sticker online or ask your veterinarian if they have them available. Make sure to write the types and number of pets in your household and your veterinarian's phone number. Remember, visibility is of high importance to rescue workers. By doing these extra steps, this increases the chances of a safe and speedy return of your pet to the family. 

Being unexpectedly forced to leave your house unattended due to moderate or severe storm damage can be frustrating. Know that the trained professionals at SERVPRO of Brown County are here to respond immediately. We are storm and water damage specialists who get started promptly to get your property dry and back to pre-storm condition. 

We are available to you 24 hours a day, 7 days a week. Give us a call at, (920) 434-8224.

What Areas Does SERVPRO of Brown County Serve?

2/5/2020 (Permalink)

The moment a water or fire emergency emerges is usually the time most people are frantically searching online or turning to a trusted family member or friend to inquire about companies that take care of residential restoration work.

With the name “SERVPRO of Brown County,” you might think we only serve the Brown County Community, but we are pleased to share our team goes far and wide to help you recover from water, fire, mold and biohazard damage.

We cover a 70-mile radius around the Green Bay region. Some of these areas include:

· De Pere
· Suamico
· Wrightstown
· Pulaski
· Oconto
· Denmark
· Marinette
· Two Rivers
· Manitowoc
· Kewaunee
· Sheboygan
· Luxemburg

If you fall into a different location and need help, but are unsure if we could assist you, do not hesitate to give our office a call at 920-434-8224 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

We strive to be the premier restoration company in Northeast Wisconsin. SERVPRO franchises are all locally owned and have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

Meet Tina Almaguer: Social Media and Marketing Coordinator for SERVPRO of Brown County

1/27/2020 (Permalink)

A female employee with medium brown hair, smiling in front of the office of the Senator from Wisconsin in Washington, D.C. SERVPRO welcomes new employee, Tina Almaguer as the Social Media and Marketing Coordinator for the Brown County franchise.

Tina Almaguer is one of the newest employees at SERVPRO of Brown County. She's worked as the Social Media and Marketing Coordinator for a little over 3 months now. Her favorite part about Social Media and Marketing is the challenge it provides and the opportunity to learn something new every day.

Tina's responsibilities are managing our franchises social media accounts. She takes care of updating their website with new blogs, photos, and videos. She also attends monthly meetings throughout the Green Bay Area and participates with trade shows for the company.

Working for SERVPRO gives her a chance to do the one thing she enjoys the most; writing.

In her spare time, Tina is as a freelance writer and does media coverage at events like the NCAA Final Four and comic cons. You can find some of her work on the Today Show Parenting Team website where she's been a contributing writer for the past three years.

One thing Tina is very passionate about is her role as a patient advocate. You’ll find her around the community volunteering for the American Heart Association of Northeast Wisconsin. In addition to her role with AHA, she volunteers as representative from the State of Wisconsin for the following organizations: National Headache Foundation, U.S. Pain Foundation, Global Healthy Living Foundation, and American Migraine Foundation.

This former Texas Native moved to Wisconsin 21 years ago and loves being able to experience all four seasons. Fall is her favorite time of the year. It means football, crisp autumn air, and driving to Door County to observe all the colorful foliage.

Tina is a huge sports fanatic! You'll catch her cheering on the Green Bay Packers, Milwaukee Brewers, and her alma mater Texas Tech University. She loves the outdoors — kayaking, fishing, and camping are a few of her favorite activities. The one thing Tina looks forward to the most is taking road trips across the country with her three kids: one girl and two boys.

Tina is excited about joining SERVPRO of Brown County and looks forward working with their marketing team.

Best of The Bay 2019 Award Winner Finalist

1/22/2020 (Permalink)

Plaque hanging on wall showing SERVPRO as Finalist for an award SERVPRO of Brown County receives an award for being a winner finalist during the 2019 Readers Choice Best of The Bay in the Best Restoration category.

We are happy to announce that SERVPRO of Brown County received an award as Winner Finalist for the 2019 Best of The Bay.

Best the Bay is an annual locally driven contest where the public nominates and votes for their favorite restaurants, shops, services, and more to determine who will win the prestigious title.

The "Best of the Bay Readers' Choice Awards" is sponsored by the Press-Gazette. Voting started on March 10, to be exact, and ran through April 14. The list of nominees was available online to give people an easier means to cast their votes.

The request for individuals voting was for them to do so in each survey daily — only one submission from each of the category ballots per day of the voting period online. Voters were asked to select from businesses and individuals that transact business in Brown, Oconto, or Kewaunee Counties in the relevant ballot category.

This year, the Press Gazette presented over 100 categories to vote in.

SERVPRO of Brown County was among 16 entrants listed in the Best Restoration category. Although we did not receive a win, our team is none of the less thrilled that we were nominated and voted for to earn a spot as one of the finalists.

Our SERVPRO team would like to thank those who took the time to vote for us.

We take pride in our employees. They make it their mission to offer exceptional service in your time of need. No one ever wants to experience flooding, fire, or natural disaster in their home or business, but our team will be there for you if the worst happens, making the damage "Like it never even happened."

Meet Starr Lambie: The latest Addition to SERVPRO of Brown County

1/14/2020 (Permalink)

Female employee with short brown hair smiling next to our SERVPRO logo SERVPRO of Brown County welcomes our latest addition, Starr Lambie to the front office staff.

As the new year begins, we like to take the time to share how our SERVPRO family continues to flourish by employing dedicated and friendly people to serve the Brown County area better.

Towards the end of 2019, two new team members were added to the team SERVPRO front office staff. One of those employees is Starr Lambie, a long-time resident of Green Bay, Wisconsin.

She is our office assistant with the friendly voice you'll hear answering our phones or greeting our customers with a smiling face as you enter the doors to our Pamperin Road establishment.

Her role with the company involves general office functions, along with helping ensure our accounts receivable are appropriately managed.

Starr has a Shih-Tzu fur baby named Alfie. In her spare time, she enjoys scrapbooking, card making, and crocheting. Her favorite season is Winter. Starr loves the holiday season, especially Christmastime, where she gets to binge-watch all her favorite Christmas movies.

An interesting fact about Starr; it's a dream of hers to attend the Kentucky Derby.

Starr is happy to be a part of the SERVPRO family and looks forward to learning more about storm restoration.

We Offer Solutions for Your Mold Issues

1/9/2020 (Permalink)

Before and After mold covered cardboard tubes on a freight trailer and pallet Our team took on a restoration job that involved a 18-Wheeler freight trailer carrying mold contaminated cardboard tubes.

No surface is safe from mold.

That includes metal. Since metal is not porous, removing mold from its surface is not difficult. Metal items are usually salvageable. The sooner you remove the mold, the fewer the chances it will spread to contaminate other, less durable items.

The team at SERVPRO of West Brown County received a mold restoration job involving an 18-wheeler freight trailer full of pallets with cardboard shipping tubes, each filled with various metal components. Our highly trained technicians were more than ready to tackle this task effectively and efficiently as possible.

Typically, we deal with residential and commercial mold infestations but have handled many requests for services that require a professional restoration company to make sure the job is done up to health code standards.

The process of adequately handling mold begins with an inspection and damage assessment. In this instance, the mold was visible. It was our job to detect how many items inside the freight trailer was affected in order to begin the next stage, which is containment.

There are several measures we take to prevent the spread of mold. Again, this was not a typical job we see every week. However, it is still essential to follow the proper protocol, which is to isolate the contaminated area to keep the mold spores from spreading during the cleanup process.

With our extensive line of SERVPRO cleaning products, our team carefully handled each medal piece to eliminate mold colonies and took precautionary measures to prevent new colonies from forming on the parts. 

Mold cannot be removed entirely from cardboard. In this instance, the solution was to prevent further spreading of the mold by eliminating all of the contaminated cardboard tubes. Once we discarded each tube, the metal parts were inserted into a new cardboard cylinder then placed onto one of our pallets.

As you can see from the pictures, our team members did a great job of handling this customer's mold dilemma.

If you ever find yourself with a unique mold situation and have questions regarding the issue, feel free to contact SERVPRO of West Brown County at (920) 434-8224.

Biohazard Clean Up: Tear Gas

1/8/2020 (Permalink)

Tear gas is a chemical that stimulates pain, tearing, and burning in the eyes and skin that is commonly used by law enforcement and the military. 

Once tear gas is dispersed into a residence, if proper treatment is not implemented promptly, there is the potential of permanent damage to your property’s structure and personal items within the home and can pose a severe health hazard to you and your family. 

What exactly is tear gas made of?

Today’s tear gas formulations include several different compounds:

  • Chlorobenzylidene malononitrile (CS)
  • Chloroacetophenone (CN)
  • Dibenzoxazepine (CR)
  • Oleoresin Capsicum (OC or pepper spray)

Chlorobenzylidene is not technically a gas. It is shot or thrown in canisters that contain a solid material that turns to a gas when exposed to air and moisture. The resulting chemical reaction makes the canister hot and fills the air with a noxious gas.

Tear gas is complicated to remove as it is developed to disperse and stick to surfaces. After the initial dispersion, the tear gas settles on all surfaces. The oily residue must be removed from all areas of the home, including walls, countertops, floors, and contents. If any vicinity is left untreated, it will continue to off-gas, irritating the eyes, nose, and respiratory tract.  

When law enforcement utilizes tear gas into a residence, it is a last resort. Any size of tear gas cleanup needs to be performed by a company trained in the proper techniques and solutions which neutralize the irritants. As a safety measure, our technicians must wait for law enforcement to deem the affected area stable enough to enter, which can typically take up to about 4-5 days.

To ensure each employee does their job up to company and regulation standards, they receive ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

If your home or business experiences a biohazard situation, our team is here for you. Our technicians are fully trained to perform cleanup measures that will keep you safe. The techs comply with all OSHA and health regulations. 

If you ever find yourself in need of our biohazard services, give us a call at (920) 434-8224.

Preparing for the Holidays: Decorating with Christmas Lights

11/19/2019 (Permalink)

The holidays are upon us once again. With more people living a hectic lifestyle, decorating for the Christmas season tends to happen earlier within the year. Whether you decide to be several festive months in advance by putting up your tree or the week leading up to Christmas, it is always good to remember how to keep your home safe against unexpected fires.

These are some helpful suggestions offered by the Christmas Tree Association:

  • Fresh trees are less likely to catch fire, so look for a tree with vibrant green needles that are hard to pluck and don’t break easily from its branches. The tree shouldn’t be shedding its needles readily.
  • Always place your tree away from heat sources like fireplaces, radiators, candles, heat vents or lights, and keep the tree base filled with water to avoid a dry out.
  • Make sure all your indoor and outdoor Christmas lights have been tested in a lab by the UL or ETL/ITSNA for safety and throw out any damaged lights.
  • Any lights you use outdoors must be labeled suitable for exterior placement and be sure to plug them into a ground-fault circuit interrupter protected receptacle.
  • Keep all your holiday candles away from your Christmas tree, surrounding furniture and décor.
  • Bedtime means lights off! ­ Don’t forget to turn your Christmas tree lights off each night.

Do keep in mind, the earlier you display your freshly cut Christmas Tree, the more maintenance is required to keep your evergreen looking full and lively. Water should be added to the tree stand every day. Gently shake the tree to see if any needles fall off; if many do, the tree isn’t getting enough water. Let the needles and the branches be your guide on whether your tree is too dry and needs more watering.

An unwatered Christmas tree can set an entire room ablaze in less than 20 seconds, according to the National Fire Protection Association (NFPA).  

At SERVPRO of West Brown County, we know a fire can be one of the most devastating events a homeowner might face. Flames often start suddenly, move quickly and cause a lot of damage in a short amount of time. We also understand how a fire can throw a person’s entire life into chaos. That’s why our team is prepared to help in your time of need.

If a fire devastates your home, give us a call at (920) 434-8224.

As always, our goal is to make it, “Like it never even happened.”

Staying safe in higher temperatures

7/15/2019 (Permalink)

We are definitely feeling the temperatures rise in Green Bay (and our surrounding areas) this week! Not only can it be miserable and uncomfortable if you stay outside for several hours, but it can also cause potential dangers in extreme heat situations.

You can prepare yourself and your home ahead of the heat with these tips provided by

Keep your home cool by doing the following:

  • Cover windows with drapes or shades.
  • Weather-strip doors and windows.
  • Use window reflectors, such as aluminum foil-covered cardboard, to reflect heat back outside.
  • Add insulation to keep the heat out.
  • Use attic fans to clear hot air.
  • Install window air conditioners and insulate around them.

If possible, postpone any outdoor activities to prevent heat stroke and exhaustion.

If you suspect a person is suffering from a heat stroke, call 9-1-1 immediately, and move that person to a safe cool location. 

If you must be outside, has provided some helpful tips for dealing with heat stroke:

  • Never leave a child, adult, or animal alone inside a vehicle
  • Find places with air conditioning. Libraries, shopping malls, and community centers can provide a cool place to take a break from the heat.
  • If you’re outside, find shade. Wear a hat wide enough to protect your face.
  • Wear loose, lightweight, light-colored clothing.
  • Avoid high-energy activities.
  • Check yourself, family members, and neighbors for signs of heat-related illness.

Use caution when using electric fans when the temperature outside is more than 95 degrees, as this could increase the risk of heat-related illness. Fans create air flow and a false sense of comfort, but do not reduce body temperature.

SERVPRO of East Brown County cares about our community. If experience fire damage, water damage, or storm damage we are ready to help. We are only a call away if you need us!

Call us today (920) 434-8224.

SERVPRO of West Brown County knows what to do if mold grows in your home.

3/20/2019 (Permalink)

Mold growth in the crawl space of a Green Bay area home.

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of West Brown County to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 920-499-7050.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of West Brown County for mold remediation services.

The Science of Deodorization

2/12/2019 (Permalink)

When you’re dealing with a bad smell in your home or office, it can be downright distracting.

And depending on what’s caused the smell, it might be really tough to get rid of it. If the odor was caused by a fire and/or smoke damage, for example, the scent can linger for months, if not years.

If this is something affecting your home or business, you might be tempted to spray an air freshener and try to forget about it, but we have some bad news: you won’t be able to forget. The air freshener won’t make the smell go away.

The good news is, team SERVPRO of West Brown County has the equipment and scientific know how to eradicate those bad odors. And we mean ERADICATE them. We don’t try to cover up the smell with perfumes, we use scientifically proven methods to get rid of them.

Here’s a few of the odors we can deal with:

  • Cigarette Smoke
  • Pet Odors
  • Decomposition
  • Mold

And we deal with those using a few different methods. One is by using a piece of equipment called an “ozone generator.”

An ozone generator works by pumping ozone into the affected area. Ozone is a gas that’s made up of three particles of oxygen. (Ozone is different from the “oxygen” or O2 humans need to breathe, which is made up of two oxygen particles). When the ozone comes into contact with the particles making the bad odors, whether they be smoke, bacteria, etc., the ozone will literally change the chemical makeup of those particles through oxidization. Changing the odor-causing particles’ chemical makeup destroys the smell. After use, the ozone then turns into O2, which we’re eventually able to breathe.

Another method our technicians use to destroy stinky smells is thermal fogging.

Through this method, a deodorizer is put through a machine that turns it into a fine fog. That deodorizer fog can then get into every nook and cranny of the affected area, even the smallest, most porous spaces. The fog is even able to reach under floors, into ceilings and behind walls. The fog is then able to alter the particles causing the bad odors and destroy them.

Both of these methods are extremely effective for ridding homes and businesses of bad smells. And both methods take a lot of knowledge and skill to perform correctly. Our technicians have the knowledge and the skills. We’re ready any time you need us, just call 920-434-8224.

Meet Sue: Crew Chief at SERVPRO of West Brown County

2/12/2019 (Permalink)


For this Profile Friday, we are pleased to introduce everyone to Sue, one of our crew chiefs here at Team SERVPRO of West Brown County.

Sue has worked here for four years, but she has 20 years of experience in the restoration business.

Sue leads teams of our production technicians on jobs of all kinds for SERVPRO. She handles just about any projects from fires to floods, to mold to biohazard.

Sue says she enjoys her job because this line of work is exciting. There is always something new to do or learn. No job is ever the same and every day is different too. Sue says she is never bored. The job is challenging and rewarding.

Sue was born and raised in the Green Bay area and she still lives here. She has two children and, fun fact, her son Zac actually works with team SERVPRO of West Brown County too!

Sue says she likes living in Wisconsin because we enjoy all four seasons here. In her free time, Sue likes to do things like go camping and spend time with her friends and family.

Get an Idea of the Areas We Serve

2/5/2019 (Permalink)

With the name “SERVPRO of West Brown County,” you might think we only serve West Brown County…BUT that is NOT the case.

Our team is able to go far and wide to help you recover from water, fire, mold and biohazard damage.

Let us paint a picture of our service area:

We cover a 70-mile radius around the Green Bay area that includes (and is NOT limited to) Shawano, Oconto, Menominee, and Marinette counties. Our sister franchise SERVPRO of East Brown County handles Sheboygan, Manitowoc, Calumet, Kewaunee, and Door counties.

If you’re in a different location and need help, but you’re unsure if we can serve you, give our office a call at 920-434-8224 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

SERVPRO franchises are all locally owned and staffed, but have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

Meet Boo: Office Dog for SERVPRO of West Brown County

1/31/2019 (Permalink)

Boo hard at work!

Most of you are already a little bit familiar with our office dog Boo, thanks to #BooDayTuesday, but allow us to tell you more about him in this week’s Profile Friday!

Boo is a four-year-old “shorkie,” which means he is a half shih-tzu, half yorkie. Franchise owners Mike and Georgia Bogenschuetz have owned Boo since he was a pup and he’s been coming into the office ever since.

At work Boo brightens everyone’s day by being absolutely adorable. He’s also our office mascot, greeting people as they come in. That’s about the extent of his responsibilities, although he does enjoy the occasional nap on a desk or treat from a human.

When he’s not hard at work in the office, Boo has a lot of activities he enjoys in his free time. He likes to go outside when the weather is nice and lay in the sunshine or go for walks in the woods. In the summer, Boo likes short (and SLOW) ATV rides, as well as kayak trips. When he has to stay inside, Boo is content watching the squirrels and birds from the window, and playing fetch with his toys.

Meet Sage: Production Technician for SERVPRO of West Brown County

1/23/2019 (Permalink)


Team SERVPRO of West Brown County is proud to introduce you to one of our newer production technicians, Sage. Sage has worked with us since September of 2018.

Sage started out mainly assisting with fire contents and structure cleaning projects. She has continued to grow her skills during her time on the team and now works on a wide variety of cleaning and restoration projects.

Sage says she enjoys working for SERVPRO, because the job allows her to be physically active and provides a lot of variety. She says it’s nice to be able to work on something different every day.

Sage is originally from Green Bay and she now lives in the De Pere area. She says winter weather can make it tough to love living in Wisconsin, but that it’s great to live here because her whole family is here.

When she’s not hard at work, Sage enjoys going out with her friends.

Meet Josh: Production Technician with SERVPRO of West Brown County

1/16/2019 (Permalink)


In this week’s Profile Friday, we are introducing Josh, who is a production technician for SERVPRO of West Brown County. Josh has been a part of the team for a little more than a year now.

Josh helps in any cleanup or restoration work we do, including water damage, fire damage, mold, biohazard and more. He has a background in landscaping, having worked in that industry for about 10 years. In addition to that, Josh does have previous experience in cleaning and building maintenance.

Josh really enjoys the variety of the work at SERVPRO. He says there the job is different every day and that keeps things exciting and interesting.

Josh comes to us from across the pond! He is originally from the Cotswolds in England. He now lives in the Green Bay area. He says he enjoys living here because of all the fun bars Wisconsin has to offer.

Josh married his wife Hollie in April of 2018.

In his free time Josh enjoys cultural activities like going to museums and aquariums and learning about history.

Meet Trevor: Production Technician for SERVPRO of West Brown County

1/9/2019 (Permalink)


Trevor is a production technician at team SERVPRO of West Brown County. He has been part of the team for a little less than a year now.

Trevor has a background in cleaning and building maintenance and uses those skills now to work on water, fire, mold and bio-hazard mitigation projects.

Trevor says he likes working at SERVPRO because no two days are alike. He says, “you could have two water losses and they will be completely different.” He says the differences in projects are challenging, which keeps the work interesting.

Trevor is originally from Carthage, Mississippi. Now he lives in Green Bay and says he enjoys living in the north. He explains what he enjoys most about Wisconsin life is the food!

Trevor has been married to his wife Janet for a little more than a year. Trevor and Janet have three children: two boys and one girl.

In his free time, Trevor’s favorite thing to do is travel. He is a big fan of tropical locations like Jamaica, the Dominican Republic and Belize.

SERVPRO Products Set Us Apart

1/8/2019 (Permalink)

When team SERVPRO of West Brown County comes to clean up your home or business, we have a secret weapon that ensures we can make any disaster “Like it never even happened.” Well, make that DOZENS of secret weapons.

SERVPRO stands out among its competitors, because we use our very own line of proprietary cleaning products. Those products are made to handle restoration work from fires to flood damage, biohazard to mold.

By using our own cleaning agents, we know the exact ingredients in each one. This means our technicians can ensure they perform cleanup work safely and efficiently, with the very best results.

A team of chemists and blenders creates 95 of these cleansers in-house at our corporate facility in Tennessee. The team relies on outside vendors to concoct about 45 more products. Those products from outside vendors still carry the SERVPRO guarantee of Quality Assurance and Quality Control, of course.

Here is a list of the types of products our team uses:

  • Spotting Agents
  • Carpet & Upholstery Products
  • Wood & Leather Care Products
  • Decontamination Products
  • Deodorization Products
  • Ceiling & Wall Cleaning Producs
  • Hard Floor Care Products
  • Specialty Products
  • Coatings & Sealant Products

SERVPRO has even created a line of environmentally friendly or “green” cleansers as part of the company’s efforts to better serve our clients and community.

And while the products are created by SERVPRO’s corporate team, they’re used locally by our team here in the Green Bay area. Our technicians are trained to use each product in the safest, most effective way possible. Whether we’re simply cleaning your carpet, or cleaning up after a major sewage spill, you can rest assured we’re using the best possible tools to get the job done right.

Call us day or night at 920-434-8224 and we’ll make any disaster, large or small, “Like it never even happened.”

Holiday Prep Profile: Christmas Lights

11/20/2018 (Permalink)

Christmas lights courtesy of NFPA.

Thanksgiving has just passed and we here at SERVPRO of West Brown County in Green Bay hope you and your family had a wonderful holiday!

As you recover from turkey and pumpkin pie overload, you might already be starting to look ahead to what’s next…we’re talking the big one…Christmas!

It might seem early to some, late to others, but for many it’s time to start planning your holiday decorations, including lights! As always, we’re here to help…well, we can’t come hang your lights for you, but we HAVE compiled a list of helpful tips to keep you safe while you turn your home into a winter wonderland!

Christmas lights are beautiful, but they do come with safety concerns whether they’re hanging inside or outside your home. They can be responsible for fires and injuries during the hanging process. According to the National Fire Protection Association, holiday decorations cause 860 house fires each year (that number does NOT include fires caused by Christmas trees).

So, please, take this advice and be safe.

Starting with indoor Christmas light decorations, the Electrical Safety Foundation International (ESFI) advises the following:

  • Use LED lights, which use less energy and run cooler than incandescent lights.
  • If you DO use incandescent lights, never connect more than three strands together.
  • Plan your light displays according to the outlets in your home.
  • Carefully inspect each electrical decoration.  Cracked or damaged sockets, loose or bare wires, and loose connections may cause a serious shock or start a fire.
  • Follow all the manufacturer’s directions for displaying lights.
  • Do not overload electrical outlets.
  • Make sure wires and chords are not pinched in doors, windows or under anything heavy. Ensure wires are not twisted.
  • Turn off all decorations before leaving the house or going to sleep.

Now that we’ve taken a look inside, let’s take a look outside. The ESFI recommends these steps when hanging holiday lights outdoors:

  • Make sure any lights or extension cords you plan to use are marked for outdoor use.
  • Match power needs (amperage) of electrical products with amperage rating of extension cords.
  • Outdoor electric lights and decorations should be plugged into circuits protected by ground fault circuit interrupters (GFCIs). 
  • Inspect all lights, decorations and extension cords before using.
  • Fasten outdoor lights securely to trees, the house, or other firm supports to protect them from wind damage, but take care not to attach the lights in a way that could damage the cord’s insulation.
  • Avoid overloading electrical outlets with too many decorations or electrical devices. They can overheat and cause a fire.
  • Do not mount or support light strings in a way that might damage the cord’s insulation.
  • As with the indoor lights, turn off all outdoor lights before leaving home or going to bed.

And finally, make sure you get the lights up without hurting yourself. To do so, ESFI says:

  • Inspect ladders for loose or missing screws, hinges, bolts, and nuts before using.
  • Use wooden or fiberglass ladders. Don’t use metal ladders, as they conduct electricity.
  • Use the correct ladder height, ensuring the ladder extends beyond the height of the roof by at least 3 feet.
  • When decorating keep yourself and your equipment at least ten feet away from powerlines.

Have fun and get creative this holiday season, but make sure, as always, to keep yourself, your family and your home safe!

And should you ever need us for holiday mishaps, like fire damage, water damage, mold and more, call us anytime (even on Holidays themselves!) at 920-434-8224.

Meet Scott Coates: Production Technician at SERVPRO of West Brown County

8/22/2018 (Permalink)

Scott Coates

For this week’s profile for team SERVPRO of West Brown County, allow us to introduce production technician Scott Coates. Scott has worked here for about two years.

As a production technician, Scott is part of the team that will help clean up and restore properties following disasters like fires, floods, mold and biohazard incidents. Scott also performs general cleaning at corporate locations. His specialties are in demolition and cleaning.

Scott says he enjoys working for SERVPRO of West Brown County, first of all, because of the people he works with.  He says it’s a really good team of co-workers. Scott also enjoys the work itself and getting to help customers who are going through tough times.

Scott is originally from Green Bay and he still lives here with his wife Tammy and four stepchildren. Scott and Tammy have been married for almost five years (they’ll be celebrating their anniversary in November)!

When he’s not working, Scott likes to hang out at home, watching sports like football. You’re also likely to see him out taking his dog for a walk.

Scott says he likes living in Wisconsin, because his family is here.

Continuous Training for SERVPRO Team

8/22/2018 (Permalink)

SERVPRO fleet with mascots Stormy and Blaze

The idea of training is certainly something anyone in any field can relate to: you’re hired into a new job, you get training to learn that job. It’s a pretty similar situation across the board.

What sets the SERVPRO of West Brown County team apart from some, however, is that our training never stops. New employees are trained and so are veterans. Our industry is always changing, so there is always something new to learn to make our work better. And our technicians also benefit from refreshers on the topics that don’t change!

When it comes to training, there are several kinds our techs go through. The big training comes from the IICRC, the Institute of Inspection, Cleaning and Restoration Certification. The IICRC is an international, governing body that sets the standards for best practices in restoration and remediation work.

Our technicians and attend IICRC classes and receive certifications across a range of topics including water restoration and mitigation, fire restoration and mold remediation.

But the training does not stop with the IICRC. Our team goes through weekly training sessions in house, right in our Howard location.

Once a week, techs will learn about a different production subject to ensure they’re knowledgeable about the latest and greatest techniques.

Techs will also go through a safety training session on a different topic each week. This ensures our team stays safe while working in your home or business. Safety training also ensures our team members keep you, the client, safe while working in your home or business.

If you ever need our services in the Green Bay area, you can trust our team will be well-trained and well-informed. Call us any time at 920-434-8224.

On the Road Again: Sales Routes and SERVPRO

8/16/2018 (Permalink)

A Sales and Marketing car

If you live in Northeast Wisconsin, you may have noticed SERVPRO’s bright green trucks and cars out on the roadways.

You may assume those vehicles are filled with expert technicians and equipment on the way to help clean up and restore a home or business.

Much of the time you’d be right in that assumption. However, there are other SERVPRO of West Brown County team members who hit the road every day: the sales and marketing staff.

Business owners, managers and those in the insurance field are the most likely to run into Jim, Bill or Alex out and about.

Those three SERVPRO employees complete what are called “sales routes” during the weekdays as part of their jobs. Who you see depends on what kind of business you’re in. For example, if you work in insurance, you’re going to see Jim; if you work in property management, you’re going to see Bill; and if you’re a small business owner of, say, a café or veterinary hospital, you’re probably going to see Alex.

The goal of the sales routes is for our marketing folks to stop into specific businesses and explain the work SERVPRO does. It’s a way for you to get to know us before you need us. One day they might come to talk to you about flood damage recovery. Another day they might come in to talk to you about mold prevention.

You’ll probably only see them stopping in once every few months to say hello and bring you some new information. If you’re busy the day they stop by, Jim, Bill or Alex will simply leave the information on your desk (as well as a little present or two!) and get out of your hair so you can get back to work. If you’re not busy and you want to stop and chat, they’d love to talk about SERVPRO, of course, and fun things like the events your business has planned or your families and pets!

So, be on the lookout for the SERVPRO sales and marketing staff and if you see them out in the community, please say hello!

If one of those three does not already come to visit your business, but you’d like them to visit, or at least learn more about the work our team of technicians do, you can call SERVPRO of West Brown County any time at 920-434-8224! Just ask for Jim, Bill or Alex and one of them will help you out!

It's the Water You Don't See

8/14/2018 (Permalink)

It's the Water You Don't See

When your home or business experiences a major flood, chances are you’ll notice it.

A few inches of water in your basement, an overflowing toilet or a broken sprinkler are tough to overlook and so is the damage they cause.

However, there is a culprit that might not make a big splash, but can cause serious structural and indoor air quality issues: the water you don’t see.

Sometimes you might have hidden leaks or humidity issues that can start small and grow large in their destruction over time. The little leaks might turn into large deluges or wear away at structures, the humidity could make conditions right for mold growth and bad odors.

As a home or business owner, you want to be on the lookout for these sneaky sources of water loss. You also want to make sure that, if you do experience a large flood, to get it cleaned up properly. Improper water cleanup can leave those hidden problems behind.

This is where SERVPRO of West Brown County comes into the picture. We have the knowledge and experience clean up water damage of any size and get it done right the first time.

We also have the proper equipment to find any moisture lurking out of sight and do away with it.

For example, we have moisture sensors, which are used to detect moisture in carpets, baseboards and walls. We have moisture meters that we use to test the actual moisture content of materials. The meters allow our technicians to accurately monitor the drying process. Our team also has thermohygrometers on hand to measure temperature and relative humidity, which ensures techs can calculate and create an environment that is most conducive to drying.

And if hidden water leads to bad odors in your business, we have the tools necessary to take care of those as well.

Some examples are ultra low-volume foggers and thermal foggers. The ultra low-volume foggers atomize liquid deodorizing agents, producing a fine mist that can penetrate the site where odor-causing residues accumulate. The thermal foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles.

The lesson here is to be aware that water losses can be hiding in your home or business and if you find them, you can count on us to fix them.

Call SERVPRO of West Brown County at 920-499-7050.

Come See What Howard-Suamico Has to Offer

8/8/2018 (Permalink)

HSBPA Sidewalk Sale

At SERVPRO of West Brown County, we love being a part of the Howard community. As part of this community, we like to be in the know about fun, local events. And we want to help keep you in the know too!

So, in the spirit of keeping you in the know…the Howard-Suamico Business and Professional Association (HSBPA) is holding its annual sidewalk sale this week!

More than 20 local businesses will take part throughout Howard and Suamico from Thursday August 9th through Saturday August 11th. Those businesses will be offering deals, free samples and demonstrations during all the days of the events.

Whether you live here, you’re new to the community, or you’ve never been to the Howard-Suamico area, the sidewalk sale is a great time to come out and see what the local businesses have to offer.

Our sales and marketing manager Jim Knopf is on the board of directors for the HSBPA so he’s seen first-hand how this event has grown. He says it’s incredible to see so many businesses get involved in the event and to see how the community itself has grown over the last few years. Visiting the sidewalk sale is a great way to see for yourself the growth that’s taking place!

For more information on the event, participating vendors and demonstration times, visit the HSBPA website here:

And if you do head out to the sidewalk sale, come say hello to us in Howard on Pamperin Road! We always like to meet new friends.

Meet Marc Seelye: Shop Steward for SERVPRO of West Brown County

8/8/2018 (Permalink)

Marc Seelye

This week we are pleased to present a profile on Marc Seelye! Marc is the shop steward for SERVPRO of West Brown County.

One of the newer employees to the join the team, Marc has been working here for about six months (as of August, 2018!).

As shop steward, Marc is responsible for making sure the shop is clean, organized and that all the equipment is ready to go at a moment’s notice. Marc not only maintains the equipment, he also ensures the supply shelves are always filled. This way the technicians don’t have to waste valuable time looking for what they need, which is particularly important if and when emergency calls come in.

Marc says he enjoys working at SERVPRO, because he gets a lot of independence. He is given a list of tasks to complete and says he likes that he is trusted to get them all done.

Marc is originally from Boyne City, Michigan. He now lives in Sobieski. Marc explains that he likes living in Sobieski because he can be out in the country, while staying close to the larger metropolitan areas.

Marc has been married to his wife Cindy for 34 years. They have three children: two girls and a boy.

During his free time Marc enjoys hunting, fishing, gardening, woodworking and cooking.

The Water is Dry...Now What?

8/1/2018 (Permalink)

This photo is from a home that experienced flooding. You can see our technicians has remove floorboards, baseboards and sheetrock.

When a home or business experiences floods, leaky pipes, or sewer backups, drying up the water is only half the battle in a recovery story.

As part of the drying process, the SERVPRO team often has to do a bit of deconstruction to properly find and dry all of the water.

Depending on the amount and type of water and how long it sat, our technicians may need to remove things like wet carpet pad, floorboards, baseboards and even sheetrock. This is to ensure all the water damaged materials have been removed and that mold can’t grow on any materials left behind.

For example, our team recently handled a major water loss at a Green Bay area home. The water line to a refrigerator broke, flooding several rooms on the first floor of the home and even seeping into much of the basement. The owners were on vacation when this happened, so the water sat for almost a week.

Because of the extensive damage, our team had to pull up carpeting, remove some wooden floorboards and cut out several inches of sheetrock, among several other steps.  Fans and commercial dehumidifiers then dried the remaining structural components back to pre loss condition.

Now, the water is gone and the structure is dried out but the story is not over.

Our reconstruction project manager now steps in to put the home or business back together.  It is a process called reconstruction. It is up to the reconstruction project manager to figure out what needs to be done and put an estimate together. Insurance also plays a big part at this stage (as you might expect!).

The adjuster and our project manager will negotiate on the estimates along with the home owner.

Once everyone is in agreement on coverage and the scope of reconstruction, it is up to our reconstruction project manager to schedule the work and make sure our team gets that work done ASAP.

The ultimate goal is for SERVPRO of West Brown County to make that flood seem “like it never even happened,” bringing that story to a happy ending.

If you need our help with a water loss and reconstruction, you can call us any time at 920-434-8224.

Meet Mike Miller: Reconstruction Project Manager for SERVPRO of West Brown County

7/31/2018 (Permalink)

Mike Miller

It is Profile Friday once more and this week we’re pleased to introduce our newest employee (as of August 2018), Mike Miller!

Mike started as our new reconstruction project manager on July 23rd, 2018.

As the reconstruction project manager, Mike is in charge of any reconstruction jobs our team takes on following mitigation or remediation work. He comes up with the estimates for reconstruction costs and ensures that reconstruction work gets done in a cost-effective and timely manner.

Mike comes to us with more than three decades of experience in carpentry. He says carpentry and construction work are in his blood and that he enjoys the work because he gets to see a project through from start to finish.

Mike is originally from Chicago, but he has lived in Clintonville for more than 20 years.

Mike has been married to his wife Kirsten for 36 years. They have three children: a girl and two boys.

In his spare time Mike enjoys being musical. He plays the guitar and sings. Mike is also active in church worship.

Mike says he likes living in Wisconsin because it’s a beautiful state.